Michael Temlin

212-861-8116

Position Sought

Business communications; collaboration administration; end-user/system documentation and support; courseware design, training and "train-the-trainer"; document and content control; copywriting.

Applications/Systems

Proficient in Windows XP, Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher -- all versions through 2003), Microsoft Front Page, Microsoft VISIO, Adobe Acrobat, WordPerfect, Microsoft Photo Editor, RoboHelp, Doc-To-Help, Capture Professional, DeltaView, Visual SourceSafe, Symantec ACT!, HTML scripting. Rudimentary familiarity with Microsoft Project, PageMaker, FrameMaker, Adobe Photoshop, DataEase. Basic exposure to CICS, IBM PROFS.

Work Experience

November, 2005 – February. 2008

Vice-President of Communications, Enterprise Application Engineering, Citigroup

Responsible for internal and communications for the corporate emerging technologies office. Creation/management of the collaboration space and web portal. Departmental communications planning and execution.

August, 2004 – November, 2005

Chief technical writer for Citigroup's initial enterprise-wide IT department

	Created and rolled out a complete training and documentation structure for a global HR system.
	Trained end users in the U.S., Ireland, U.K., and Greece.
	Created templates (Word) used by architects for system documentation.
	Created one of Citigroup’s first internal collaboration sites using SharePoint.
	Ad-hoc documentation projects as requested.

October, 2003 – July. 2004

Technical Writer for Morgan Stanley

	Wrote end-user documentation for proprietary systems for investment banking division, including quick reference cards, administration manuals and online help.
	Proofread client-facing pitchbooks and other documentation.
	Maintained copy proofreading standards for the techwriting department.
	Acted as point-of-contact for standards questions from operators.
	Designed several master templates for techwriting team.
	Performed testing on new systems prior to rollout.

March, 2002 – September, 2002; January, 2003 – October, 2003

Technical Writer/Graphics Operations for UBS Investment Bank

	Wrote detailed user guide for customized Word template for graphics operators. Used throughout domestic operations.
	Prepared investment banker presentations for potential clients.
	Created/formatted documents from banker mark-ups, using Microsoft Office family of products (Word, Excel, PowerPoint) using complex proprietary templates.
	Responsible for copy proofreading, error checking and adherence to company standards.
	Member of pilot project operator group dedicated to specific customer base.

February 2001 – February, 2002

Documentation systems management for ALOHA Networks, Inc.

	Wrote end-user manual, product spec sheets and document archive procedures for proprietary hardware products.
	Established LAN-based system for creation, storage and retrieval of company documentation.
	Designed and managed manufacturing component archiving/updating process.
	Standardized documentation template for company wide usage.
	Wrote and published a detailed documentation system manual.
	Managed and published copyright and trademark compliance guidelines.

September, 2000 – February 2001

Hard-copy and on-line documentation for EoExchange's internal business systems.

	Wrote web-based HTML documentation for several client systems.
	Wrote hard-copy documentation for several web-based applications.
	Established LAN-based system for creation, storage and retrieval of company documentation. Automated the process for collecting disparate documents into one master document. Standardized documentation template for company wide usage.

February, 2000 – August, 2000

Hard-copy documentation for London Bridge's (formerly RSI Group) internal business systems.

	Wrote hard-copy documentation for several client-server applications.
	Consulted on basic courseware design..

February, 1999 – August, 1999

Hard-copy documentation for The Gap's internal business systems.

	Wrote hard-copy documentation for several mainframe legacy applications and programmer processes using Word '97.
	Facilitated end-user review sessions.

February, 1998 – December, 1998

On-line and hard-copy documentation for The Gale Group's (formerly Information Access Corporation) internal business systems.

	Wrote web-based context-sensitive help for four in-house applications, using RoboHTML.
	Wrote hard-copy documentation for one application using Word '97.
	Facilitated end-user review sessions.
	Wrote test-case scenarios for user acceptance tests.

January/February, 1998 and December, 1998

User manuals for Tangent Computer's new product lines.

	Worked with product engineers and marketing staff to determine content and style.
	Imported text and graphics into existing FrameMaker document.
	Formatting, proofreading, conversion to PostScript/PDF files.

May, 1997 – July, 1997

Designed Excel '97 training for the California Culinary Academy.

	Designed eight two-hour modules.
	Wrote business-specific scenarios, leader's guide.
	Created student handouts.
	Designed spreadsheets for classroom exercises.

1996 – 1997

Trainer, Catapult Software Training. Microsoft family of products, other various applications.

September, 1990 – June, 1996

End-user support for Levi Strauss & Co.

	Performed user needs assessment.
	Designed complete user training sessions for several in-house systems -- leader's guides, student handouts/exercises, quick reference guides, other user documentation.
	Managed training logistics.
	Considerable training time, both at home office and on the road.

1988 – 1990

Training Administrator, Levi Strauss & Co., San Francisco, CA -- Responsible for logistics for the company's "Quality Enhancement Process" training program. Managed site logistics (hotel and conference centers); handled travel arrangements, shipment of equipment, notification of trainees. Created and managed computerized training database.

1986 – 1988

Secretary, Levi Strauss & Co., San Francisco, CA -- Standard secretarial responsibilities to Director of Community Affairs (1 year) and Director of Product Development (1 year). Typing, filing, correspondence, appointments, screening calls, etc. Exposure to non-profit grantwriting.

1985 – 1986

Administrative Assistant, Prudential Insurance Company, Los Angeles, CA -- Administrative management of new and existing insurance accounts. Created issue briefs; interacted with underwriters and contract departments for clarity of coverages; established communications with claims offices; answered client queries regarding coverage; general troubleshooting.

1981 – 1985

Group Staff Assistant, Prudential Insurance Company, Los Angeles, CA Clerical/administrative support for sales managers for large insurance accounts. Screened calls, prepared proposals, managed simple logistics for new-issue accounts.

Education

Lehigh University, Bethlehem, PA

BA in journalism, psychology and theater, 1979. Elective courses in mainframe programming.

Levi Strauss & Co., San Francisco, CA

	Beginning and intermediate courses in Word, Excel, PowerPoint, DataEase, FreeLance, PROFS, MSMail, Authorware, Project, HTML (taught variously in-house and via Catapult and ExecuTrain).
	Conferences: Computer Training and Support, Data Training, other Ziff Conferences.
	Courses in time management, project management, group process, leadership.

Community Activities/Volunteer Experience

In-school volunteer for Junior Achievement of New York. Business administrator for the Lawrence Pech Dance Company. Volunteer for CompuMentor, Levi Strauss & Co. Community Involvement Team, the Exploratorium. Served on the Board of Directors for the Diablo Light Opera Company.

Interests and Activities

Musical theater, whitewater rafting, biking, working out.